Search:  


 
   Catalog Quick Order,
   Enter the Item #:
 


 
  Products
  Unique Products
  Other Professions
  Catalog Request
  Security Policy
  Questions?
  About Us
  FAQ
  Affiliate Program
  Corporate Gifts
Home     Contact Us     Cart     Checkout     Tracking

FAQ

Q: HOW DO I KNOW WHETHER A PRODUCT IS IN STOCK?
A: Our policy is that all products we sell are shown on the web site. Not all products are carried in our printed catalog. So, if you see a product here, we have it in stock and it is available for shipment-unless the text next to the product states: Item is temporarily out of stock.
 
Q: I CAN'T FIND A PRODUCT I THINK YOU SELL. WHAT SHOULD I DO?
A: First, try the keyword search on the top left side of the Home page. Enter the name or item # (if you know it). If you still can't find it, then click on "Contact Us" and send us an email telling us as much as you can about the product.
 
Q: I HAVE A CATALOG IN FRONT OF ME---HOW CAN I ORDER ON-LINE?
A: Go to the Home page and enter the item number of the product in the block under Catalog Quick order at the top left.
 
Q: I WANT TO PLACE AN ORDER-BUT NOT ON LINE. WHAT SHOULD I DO?
A: No problem. You have several choices. You may place your order by phone by calling our 800#, 1-800-637-0098. Or, you may mail your order to For Counsel, 11127 SW Southridge Dr., Portland, Oregon 97219. When you mail your order, please give your full name, product(s) you wish to order, billing address, shipping address (if different), credit card type, number, and expiration date, and preferred method of shipment (UPS Ground, 2nd Day Air, or Next Day Air).
 
Q: HOW SECURE IS THE SITE?
A: The security of your personal information is of major importance . We take it very seriously. Please see our security policy by clicking on "Security Policy" on the Home page at the icon on the left side.
 
Q: WHAT IS YOUR GUARANTEE AND RETURN POLICY?
A: We fully guarantee all of our products. If you are not satisfied for any reason you may return the product to us. If returned within 30 days of purchase in like-new condition, we will either exchange the product for any other you want or issue you a full refund for the purchase price of the product. (NOTE: Personalized products are non-refundable.) Please fill out the Product Return Form enclosed with your order and return it to us. If you no longer have the form, please write out your full name and address, whether you would like to exchange the product or would like a refund, and tell us the reason for the return. Enclose this information with your return. Please wrap the return in the original packaging if possible, insure it and return to us at 11127 SW Southridge Dr., Portland, OR 97219.
 
Q: I JUST CAN'T SEEM TO GET MY ORDER THROUGH ON YOUR SHOPPING CART, WHAT DO I DO?
A: Regretfully there may be times when you have tried everything and nothing seems to work. You may always place your order by calling 800-637-0098, or you may email your order to us at forcounsel@forcounsel.com. When you email, please give your full name, product(s) you wish to order, billing address, shipping address (if different), credit card type, number, and expiration date, and preferred method of shipment (UPS Ground, 2nd Day Air, or Next Day Air).
 
Q: I SAW AN ITEM IN AN OLD CATALOG. CAN I STILL GET IT?
A: All products which are still available are shown on our web site. Make sure that you have tried to enter the name of the product or the item number (if you know it) in the keyword search box at the top left of the Home page.
 
Q: HOW LONG ARE DELIVERY TIMES?
A: We offer different types of shipping. If you need delivery in 1 or 2 days, use Next Day or 2nd Day Air. Note that one and two day refer to working days--not Holidays and weekends. There will be an extra charge. Personalized products take longer as do heavier items shipped by truck. Estimated delivery times for these items are set out in the product text. Delivery will also depend on where you want the product shipped. We are located in Oregon. Non-expedited delivery to the East Coast usually takes 5-6 working days.
 
Q: I HAVE A PRODUCT WHICH I THINK YOU SHOULD CARRY. WHAT DO I DO?
A: We are happy to review your product. Please send it to us ATTN: New Product Review Manager, 11127 SW Southridge Dr., Portland, OR 97219. Please include as much information about your product as possible, including availability and pricing.
 
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes. We are able to ship your order anywhere in the world. You will be responsible for any duties and taxes in your country. We ship all international orders (orders requiring Customs forms) Priority International via the US Postal Service. In all cases you pay only what the Postal Service actually charges for shipping and insurance. NOTE: Deliveries usually take 6-10 business days. However, at times deliveries are very slow. In some cases (but rarely), it has taken 6-8 weeks for an order to arrive. For orders shipped by the US Postal Service which have not arrived, we will not ship a replacement order and file a claim unless at least 60 days have passed (our experience is that the order does, eventually, arrive). Anyone placing an order after November 1st should not depend on delivery before Christmas. We are only able to ship international orders via UPS or FedEx if you have an account, and in that case we will bill your account directly and will not charge any shipping or handling cost.
 
Q: WHAT DOES "OVERSIZE" MEAN?
A: Oversize refers to the size of certain products and that United Parcel Service (UPS) imposes an extra charge if these products are shipped 2nd Day Air or Next Day Air. We pass this charge on to you. We have indicated at the bottom of the text of each product if it is an oversize product. There is no extra charge if these products are sent regular UPS Ground. When you order on line the shopping cart order form will automatically add this charge to 2nd Day and Next Day orders.